Return and Refund Policy

At NUR IMPORT CA we strive to guarantee our customers' satisfaction with every purchase they make in our store. However, we understand that in certain circumstances it may be necessary to make returns or request refunds. Below we detail our policy in this regard:

Returns

If for any reason you are not satisfied with your purchase, we accept returns within 05 days from the date you receive the product. To be eligible for a return, the product must be unused and in the same condition that you received it. It must also be in its original packaging.

Return Process

To start the return process, please contact our customer service team. We will provide you with the necessary instructions and the address to which you must send the product. Once we receive the returned product, we will inspect it and notify you of the approval or rejection of the return.

Refunds

Once the return is approved, we will proceed to process the corresponding refund. The refund will be made through the same payment method you used to make the purchase. The time it will take to reflect the refund may vary depending on the payment method and the financial institution.

Products not Eligible for Return

Some products are not eligible for returns, such as perishable products, intimate or sanitary products, gift cards, and personalized products.

Defective or Damaged Products

In the event that you receive a defective or damaged product, please contact our customer service team within the first 24 hours so that we can resolve the situation in the best possible way.

We thank our customers for their understanding and collaboration in the return and refund process. If you have any additional questions about our return and refund policy, please feel free to contact us.